International Shipping

UY Collection ships worldwide — including the Gulf & Middle East, the UK, Europe, North America (USA & Canada), Australia & New Zealand, South & East Asia, and most other countries. Exact shipping costs are calculated at checkout based on your destination and the order's weight/value, and estimated delivery timelines are shown at checkout and on each product page.

Refund Policy for International Customers

How to file for a refund

To apply for a refund against an order, please email us your order number with the product name, the original proof of purchase receipt (proof of payment), and your complaint/reason/issue for requesting a refund at wecare@uycollection.com. Our customer care agent will contact you. Alternatively, you can call us at +92 308 6596756 from Monday to Saturday between 10:00 am and 6:00 pm (Pakistan Standard Time).

Refund procedure — all international clients

To claim a refund from UYC, kindly follow these steps:

  • Contact our customer care via WhatsApp, email, or reach out to us at wecare@uycollection.com.
  • Provide our customer care staff with your order number and the original order confirmation receipt sent to you via email (proof of payment). Order confirmations and receipts are automatically generated and sent to the email address provided at checkout.
  • Submit a request with a detailed reason/complaint/issue for the refund claim.
  • Once received, our customer support team will carefully review your request and respond within 48 hours.
  • If approved, you will receive your refund within 7 working days from the date of approval.
  • If rejected, our customer support team will reach out with a detailed explanation.

Eligibility criteria for a refund

Our refund policy applies to international customers who have made purchases through UYC. To be eligible for a refund, the following conditions must be met:

  • You must have a valid proof of purchase or order number.
  • A flat 25% deduction applies if a customised order is cancelled within 15 working days of order placement.
  • A flat 50% deduction applies if the order is cancelled within 30 days.
  • A 100% deduction applies if the order is cancelled after 1 month.
  • The refund request must be made within 7 working days of the date of delivery.
  • The product or service must meet the criteria outlined in this refund policy.
  • All refunded items must be in their original condition, with no evidence of use.

Custom Order & curated pieces — final sale

Custom Order (bespoke, hand-embellished) pieces and curated designer pieces that we source or arrange specifically for you are made or procured exclusively for your order and cannot be resold. These are final sale: not eligible for return, exchange or refund.

Refund criteria

UYC provides refunds in the following situations:

  • Incorrect size: the size delivered differs from what was ordered, or measurements don't match the size chart displayed on the website.
  • Item doesn't match description or picture: the product delivered differs in design, colour, work technique, fabric, etc.
  • Incorrect order: a different product or variant was delivered.
  • Quality issues: quality defects affecting wearability.
  • Items/accessories missing: the product arrived with pieces missing, only applicable if the product is not wearable as a result.
  • Product damaged: broken, eroded, faded or stained on arrival.

Return Shipping & Change of Mind

Return shipping costs are the customer's responsibility — UYC does not cover the cost of shipping a returned item back to us. Change of mind, buyer's remorse or "no longer needed" is not accepted as a valid reason for a return.

Modifications to this refund policy

We reserve the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.