Shopping Pakistani designer wear from abroad? Below are answers to the questions we hear most often from customers in the UK, USA, UAE, Saudi Arabia, Australia, Canada, Ireland, Norway, and Pakistan. Can't find what you're looking for? Contact our support team directly.
Frequently Asked Questions
Does UY Collection ship internationally?
Yes, UY Collection delivers bridal and party wear worldwide including the UK, USA, Europe, and the Middle East.
How long does delivery take?
Standard delivery takes 7-10 business days. Express delivery options are available at checkout.
Can I customize my bridal dress?
Yes, UY Collection offers customization on selected bridal dresses. Contact our team for details.
What is the return and exchange policy?
Returns and exchanges are accepted within 7 working days of delivery for eligible items. Custom orders are generally non-returnable.
Can I return or refund a custom order or curated piece?
Custom Order (bespoke, hand-embellished) pieces and curated designer pieces that we source or arrange specifically for you are made or procured exclusively for your order and cannot be resold. These are final sale: not eligible for return, exchange or refund.
Who pays for return shipping?
Return shipping costs are the customer's responsibility. UY Collection does not cover the cost of shipping a returned item back to us.
Can I return an item if I've simply changed my mind?
No. Change of mind, buyer's remorse, or "no longer needed" is not accepted as a valid reason for a return. Returns are only accepted for eligible issues such as defective, damaged or incorrect items.
Which payment methods are accepted?
UY Collection accepts major credit cards, PayPal, and other online payment methods.
Are the product sizes true to size?
Our size charts are designed to provide an accurate fit. Please refer to the sizing guide before placing an order.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email to track your package online.
Do you offer wholesale or bulk orders?
Yes, UY Collection provides wholesale options for bulk purchases. Contact our sales team for pricing and details.
Is the fabric used in dresses authentic and high quality?
Yes, all fabrics used in UY Collection dresses are premium quality and ethically sourced.
Can I change or cancel my order after placing it?
Order modifications or cancellations are accepted within 24 hours of purchase. Contact support immediately.
Are there care instructions for the dresses?
Yes, every dress comes with a detailed care guide to maintain fabric quality and color.
Do you provide style consultation for bridal outfits?
Yes, our team offers styling advice to help you choose the perfect dress for your occasion.
Are discounts or seasonal offers available?
Yes, UY Collection runs seasonal promotions and special discounts. Subscribe to our newsletter for updates.
How can I contact UY Collection for support?
You can reach our customer support via email wecare@uycollection.com, phone +92-308-6596756, +1-646-9140567, +447-449008190 or live chat through the Contact Us page on our website.