Return and Exchange Policy

How to file for a return or exchange

To return or exchange a product, please email us the order number with product name, original proof of purchase receipt, and the issue at wecare@uycollection.com, and our customer care agent will get in touch with you. Alternatively, you can call us on +92 308 6596756 from Monday to Saturday, 10:00 am – 6:00 pm (Pakistan Standard Time). To proceed with the case, your purchase should be sent back to us within 7 working days of receiving your order.

Returns are entertained only if reported within 7 working days of delivery, with the original proof of purchase receipt (sent to you via email at the time of purchase). To return an item, follow these steps:

  • Gather your items and take photos of them as proof to share with our customer care team.
  • Locate your receipt, sent to you via email, containing the original order number. Order confirmations and receipts are automatically generated and sent to the email address provided at checkout.
  • Initiate a return request on UYC's website with order details matching your name, email address and phone number, your reason for return, and proof of your claim (pictures, videos, etc).
  • Our customer care team will review your request and contact you if it is genuine and eligible for return.
  • Ship it back to us via any courier service once our customer support team agrees with your case.
  • After reviewing the complaint, we may offer an exchange or store credit of equal or lesser value, with a stated validity date.
  • An approved return covers only the price of the article(s) — not shipping and/or stitching costs.
  • If your return claim is rejected, you'll be notified within 5 business days.

Note

  • We are only responsible for a return once it reaches our warehouse.
  • Returns are catered for only when sent through courier services.
  • Return shipping costs are the customer's responsibility — UYC does not cover the cost of shipping a returned item back to us.
  • Successfully returned items can be exchanged for other merchandise or online store credit. If a product is faulty or wrongly delivered, UYC follows a policy of repair, then replacement, and finally store credit if the item cannot be repaired or replaced.

Timeline for refund against a returned item: 3 to 5 days.

Eligibility criteria for a return

  • Your item arrived defective, damaged, incorrect or incomplete.
  • An incorrect product was delivered.
  • The product received is incomplete.

Non-eligibility criteria for a return

  • "No longer needed", "changed my mind", "no technical reason", or "don't like the product after opening the package" — or any reason other than those listed under Eligibility. Change of mind is not accepted as a valid reason for a return.
  • Made-to-order or customized orders cannot be returned. These are shown to customers before dispatch for quality check and approval, and are only shipped once approved.
  • Orders given a special discount as a favor cannot be returned.
  • UYC does not accept returns reported after 7 working days of delivery.
  • If a returned product arrives at our warehouse in inadequate condition, tampered, damaged, or with care instructions violated, we reserve the right to send it back to you or refuse the refund.

Custom Order & curated pieces — final sale

Custom Order (bespoke, hand-embellished) pieces and curated designer pieces that we source or arrange specifically for you are made or procured exclusively for your order and cannot be resold. These are final sale: not eligible for return, exchange or refund.

Exchange procedure

At UYC, we are committed to the highest level of service. While we hope you're delighted with your order, we do not offer returns or exchanges under normal conditions — we only offer a conditional exchange if you face quality issues with the product.

File for an exchange within 7 working days of delivery by following these steps:

  • Contact our customer care via the WhatsApp number or email on our website.
  • Share the link of the outfit you'd like to exchange for with our customer care team.
  • Confirm your exchange with your desired size or customizations.
  • You'll receive exchange confirmation within 24 to 48 hours.

Non-eligibility criteria for an exchange

  • UYC does not amend or edit orders after 48 hours of purchase confirmation.
  • Items ordered on sale are not eligible for exchange or return.

Please note

UYC cannot exchange any product that has been washed, dried, damaged or stained in any way, including items dried or damaged in a dryer. UYC is not responsible for bleeding, print damage or color fading due to washing or ironing.

For assistance

Call: +92 308 6596756
Email: wecare@uycollection.com